Security Staffing & Training Evaluation

Security Personnel & Risk Prevention

Properly trained security staff are the first line of defense in preventing violence, enforcing alcohol service laws, and maintaining a safe environment in drinking establishments. Evaluating the hiring practices, training programs, and operational effectiveness of security personnel helps determine if a venue adhered to industry standards—or failed to meet its legal duty of care.
Many venues fail to comply with local laws, exposing themselves to liability risks like dram shop violations or negligence claims. Security teams must be trained on liquor laws, dram shop regulations, and their legal limits regarding detaining patrons. Venues should establish clear security policies and conduct routine audits to ensure compliance.

Security Personnel Hiring Practices

A thorough background screening of security personnel is essential to ensure the safety of patrons, reduce liability risks, and identify prior offenses or any concerns that could affect their suitability for the role and the overall security of the venue.
  • Pre-Employment Screening
  • Licensing & Certification Compliance
  • Experience & Training Requirements
  • Operational Efficiency & Response
  • Security Roles & Responsibilities
“Thorough screening, proper training, and clear protocols are essential for ensuring security staff effectively manage risks, handle emergencies, and maintain a safe environment for all patrons.”
— Kim Schioldan, Security Consultant
1

Conflict De-escalation & Patron Management

Security personnel should be trained in verbal de-escalation tactics to calm aggressive patrons and prevent altercations. There should be a clear policy for handling unruly or intoxicated guests without resorting to excessive force. Additionally, security teams need scenario-based training for common conflicts, such as disputes over drinks or overcrowding.
2

Use-of-Force Training & Compliance

Clear use-of-force policies must be in place, outlining when and how physical intervention is appropriate. Security staff should be trained to subdue patrons without excessive force, following a “last resort” protocol. Venues must also have a zero-tolerance policy for racial profiling or discrimination.
3

Ejection & Removal Policies

Security should escort intoxicated or violent patrons safely outside, avoiding abandonment. Patrons must be removed properly to prevent injuries or altercations. A clear policy should document removals, and venues must provide safe alternatives, such as rideshare options or notifying law enforcement.
  • Station bouncers at key areas
  • Control access to VIP sections
  • Monitor restrooms for safety
  • Use radios for communication
  • Call law enforcement when needed
  • Define security team command chain
  • Document security-related incidents
  • Review reports for legal compliance
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The Security Staffing & Training Evaluation report provides expert witness testimony and litigation support, including a review of hiring and training records, an assessment of security operations, expert analysis on negligence or excessive force, and recommendations for improving security practices.
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